Need Help?

Please review these FAQs for answers to the most commonly asked questions. Contact information for asking additional questions or to report technical problems is available on the bottom of this page.

1. How do I update my profile?

  • Make sure you are logged into your AllHealthCare account.
  • Click on the "My Profile" link in the upper right corner of any AllHealthCare screen.
  • Click on any of the "Edit" links in the upper right corner of each section of your profile. This will allow you to edit your information.

2. How do I make my profile "private"?

  • Click the "My Account" tab.
  • Go to the Privacy & Content section.
  • You'll find the options to make your birthday, relationship status, as well as your personal and private information public or private.
  • Click Submit to save.

3. How do I manage my e-mail subscriptions?

  • Follow the instructions for making your profile private in Question 2.
  • Check or uncheck the appropriate boxes in the under the subhead Subscriptions to subscribe or unsubscribe from the various AllHealthCare mailings.

4. How do I change my primary e-mail address?

  • Follow the instructions for updating your profile in Question 2.
  • You must first add a second e-mail address by clicking on the "Add Another Email" link under the Emails subhead.
  • Click on the activation link in the confirmation e-mail that was sent to your new e-mail address.
  • Once your new e-mail is activated, return to the "Account Settings" and on the "Make Primary" link next to your new e-mail address.

5. How do I watch a video?

  • You must have the latest version of Flash Player installed as a plugin in your web browser in order to watch videos on AllHealthCare.
  • You can download the latest version of Flash Player from http://www.adobe.com/products/flashplayer/

6. I forgot my password. How can I access my account?

  • Follow the instructions for updating your profile in Question 2.
  • You can have your forgotten password e-mailed to you at anytime by clicking on the "Forgot Password?" link in the login screen
  • Alternatively, you can use this link to have your password e-mailed to you.

7. How do I delete my account?

  • To close your account Log in and click on My Profile on the top right. Click on the My Account tab. At the bottom of the My Account page there is a Cancel Account section. Click on Cancel Account to open up the section. Click on Cancel Membership.
    If you are positive you want to cancel your account, click OK on the message that asks: Are you sure you want to cancel your account? This is a permanent action and cannot be undone.

8. How do I become a healthcare professional?

Asking additional questions or reporting bugs

If your question is not answered above, please send an email to info@allhealthcare.com stating your problem as fully and clearly as possible.

In your email please include:

  • Your Operating System (ex: Windows XP, Windows Vista, Mac OS X, etc.)
  • Your Browser version (ex: Internet Explorer 7.0, Firefox 2.0, etc.)
  • The address where the problem occurred (ex: http://www.AllHealthCare.com/education)
  • A description of the problem